AP
Anita P
1 reviews | Active since Dec 2019
10 Jun 2020, 10:43
disapointing online order
I placed an online order (#***) for mothers day on 3/05/2020. I am aware that there is a 3 week delay with the online orders. It has now been 6 weeks. After numerous calls speaking to various people I spoke to Gretch he then escalated the query Ref***. A delivery was received on 8/06/20 only one item was received and I ordered 3. I spoke to Phumla ref ***/GO and they would return my call, nothing.........................
Helpful (0)
Replies (3)0
Replies (3)
Edgars's replyOfficial
16 Jun 2020, 12:07Good day Anita P,
Thank you for bringing the matter to our attention.
kindly be advised that a refund has been processed and will reflect into your account within 3-7 working days.
Our sincere apologies for the inconvenience and frustration caused.
Your reference number is
***/GO.
Regards,
Edgar's customer experience Team
Thank you for bringing the matter to our attention.
kindly be advised that a refund has been processed and will reflect into your account within 3-7 working days.
Our sincere apologies for the inconvenience and frustration caused.
Your reference number is
***/GO.
Regards,
Edgar's customer experience Team
Best regards,
Edgars's reply16 Jun 2020, 12:07
Official
Good day Anita P,
Thank you for bringing the matter to our attention.
kindly be advised that a refund has been processed and will reflect into your account within 3-7 working days.
Our sincere apologies for the inconvenience and frustration caused.
Your reference number is
***/GO.
Regards,
Edgar's customer experience Team
Thank you for bringing the matter to our attention.
kindly be advised that a refund has been processed and will reflect into your account within 3-7 working days.
Our sincere apologies for the inconvenience and frustration caused.
Your reference number is
***/GO.
Regards,
Edgar's customer experience Team
Best regards,
AP
Anita P's updateReviewer Update
16 Jun 2020, 18:04Good day. Please check that the correct amount is refunded. It seems as though the amount that was refunded was for the one item that was delivered. I was not refunded for the two items that were out of stock.
AP
Anita P's update16 Jun 2020, 18:04
Reviewer Update
Good day. Please check that the correct amount is refunded. It seems as though the amount that was refunded was for the one item that was delivered. I was not refunded for the two items that were out of stock.
AP
Anita P's updateReviewer Update
03 Jul 2020, 20:457 days have come and gone. Nothing has been done. I have not been refunded for the correct amount. I was refunded for the item received and not the two items I did not receive. This was brought to your attention on the 16th of June. Please sort this out!!! This has been going on since the 3rd of May!!!
AP
Anita P's update03 Jul 2020, 20:45
Reviewer Update
7 days have come and gone. Nothing has been done. I have not been refunded for the correct amount. I was refunded for the item received and not the two items I did not receive. This was brought to your attention on the 16th of June. Please sort this out!!! This has been going on since the 3rd of May!!!