ZQ
Zanele Q
1 reviews | Active since Sept 2017
29 Sept 2017, 19:41
Dirty sneakers
I had been eyeing a pair of cute sneakers at Edgars Bellville for over two weeks however the pairs they had were all dirty. I kept going back as I work in Bellvile hoping they would put out new pairs. Today I decided I really want these shoes so I bought them and at the till I asked the cashier why they were so dirty? Her response was "I honestly don't know" I would have asked to speak to the manger but I was rushing because my lunch break was finished. I bought the shoes because they are stunning however I'm unhappy because I must clean them before I can wear them. In fact I'm considering returning them to another store to get a clean pair.
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Replies (2)
Edgars's replyOfficial
02 Oct 2017, 08:42We humbly advise that when you do visit a different branch , you will have to speak to management so that they may be in contact with the Edgars Bellville branch to advise that the sneakers were purchased in that dirty condition , this will assist to avoid the other branch assuming that our valued customer dirtied the shoes. We hope this brings clarity on the matter . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Oct 2017, 08:42
Official
We humbly advise that when you do visit a different branch , you will have to speak to management so that they may be in contact with the Edgars Bellville branch to advise that the sneakers were purchased in that dirty condition , this will assist to avoid the other branch assuming that our valued customer dirtied the shoes. We hope this brings clarity on the matter . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
02 Oct 2017, 08:44We humbly advise that when you do visit a different branch , you will have to speak to management so that they may be in contact with the Edgars Bellville branch to advise that the sneakers were purchased in that dirty condition , this will assist to avoid the other branch assuming that our valued customer dirtied the shoes. We hope this brings clarity on the matter . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply02 Oct 2017, 08:44
Official
We humbly advise that when you do visit a different branch , you will have to speak to management so that they may be in contact with the Edgars Bellville branch to advise that the sneakers were purchased in that dirty condition , this will assist to avoid the other branch assuming that our valued customer dirtied the shoes. We hope this brings clarity on the matter . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,