DIGUSTED WITH THE LEVEL OF SERVICE RECIEVED FROM EDGARS

<p>We have sent our Samsung A3 device for repairs to the store with a complaint of the internal damage which needed to be charged to us ,We have a 2 year warranty and raised dissatisfaction through many avenues to reach some resolution however they where unable to help us.They also wanted to charge us delivery for the return of our unfixed phone.We disputed this and raised a further complaint with the Store Manager and the Complaints Department in Customer Care.</p> <p> </p> <p>We had some relief with the fees for the delivery not having to be charged ,yet still unhappy about the phone being fixed.We needed to fetch ourphone from the store only to find out that the PHONE HAS BEEN LOST AT THE STORE.</p> <p> </p> <p>We had a lock on the account since the account was in arrears,we where subject to wait to pay our installments hoping for a replacement return.Now we are stuck with vouchers worth R4500 that was given to us to shy away from our phone being lost at the store.</p> <p> </p> <p>WE DONT WANT THESE VOUCHERS ,I WANT MY AMOUNT CREDITED TO MY ACCOUNT AND MY ACCOUNT UNLOCKED.I UNDERSTAND THAT ITS HANDED OVER YET <EDGARS NEED TO TAKE NOTE OF THE UNPROFESSIONAL RUN AROUND THEY GAVE ME.</p> <p> </p> <p>Please call me on ********** </p>