MP
Macnus P
1 reviews | Active since Jul 2010
03 Apr 2016, 23:56
Diffrent price tags on same item
Good day,on 2016/04/03 i went to change shoes i bought for a smaller size at Tygervalley mall.I noticed that the price on the shoe is R759 and on the box it is 799.While changing for the smaller size i asked the cashier if she can give me the shoes on the smaller amount and point out the difference in price.She kept the prize on R799 and made it off as nothing.My concern is what happens if i buy more items and the same thing happens?it mean it is possible to buy items at the wrong price.I expected the lady to give me the shoes on the lower price as the fault was with them (Edgars)
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Edgars's replyOfficial
05 Apr 2016, 11:05Hello macnus,
Thank you for bringing your service experience at our Edgars Tygervalley store to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query is referred to the stores management team to address. Feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing your service experience at our Edgars Tygervalley store to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query is referred to the stores management team to address. Feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply05 Apr 2016, 11:05
Official
Hello macnus,
Thank you for bringing your service experience at our Edgars Tygervalley store to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query is referred to the stores management team to address. Feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing your service experience at our Edgars Tygervalley store to our attention.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. Please be advised that your query is referred to the stores management team to address. Feedback confirming resolution will be provided directly to you within the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,