Difficulty in Closing Edgars Account

So I have been trying to cancel my Edgars account for 3 months. Account paid up December 2020 Balance R 0.00. Balance for January according to an SMS R0.00. In January I went into the store at Clearwater Mall and was put on the phone to someone who said my account would be closed and I would receive an email. Nothing received. In February i again went into the store at Clearwater Mall and followed the same process and was told I would receive an email. On 11 February I received 4 emails saying that they had submitted my request to cancel my account. Request??? surely it is my right to close my account. Begining of March I received an sms stating that I owed R126!! I AGAIN went into the store at Clearwater Mall and queried this amount and asked for my account to be closed. Apparently my account had been debited two amounts for Data which I had and never have purchased. I was then guaranteed that my account had been frozen and would be closed. Today i received yet another sms saying that I now owe them R256.99!!! How when the account is frozen. On the sms there is a number to call and query. Cannot get past my ID and get told they are experiencing technical problems. HOW do I get my account closed. Comments