Difficulty in closing down Edgar's account7

Good day, I have unsuccessful been trying to close my Edgar's account for days now. 1. I paid my last installment (R205. 00) on my account on 29 November 2021; 2. I then sent 2 emails ( 3rd and 7th of December to ***, with no success ; 3. I then tried 3 phone numbers (***/ ***) of which 2 did not work and 1 told my I have an outstanding balance of R58. 00, which again I paid! The disappointment and frustration is high, because it feels like they are stalling to close my account, only to add more payments! This is really an unexceptional situation.