1 reviews | Active since May 2010
Didnt want to accept the returns
hi guys, with deep anger and disappointment i am really never wanted to go edgars or any group store, as i bought a shoe at river island on 27th december and asked them before i bought if they do take returns if the shoe is not suitable to me and the guys yes they do if it is less than month, during the weekend i went to return as its a big to me they dont want to take it back and they telling me that they dont take any returns i am surprised by the lady words, very harsh and unfriendly crew at store, i am not sure what should i do with them when its not suitable to me, please try assist me if you guys do want the customer back. but i am going to escalate the service to all over to my friends etc to express your attitude towards customers. after all its my money
Thank you for raising your concerns with us. Please be advised we have referred this query to management to address, as that is not the type of service that indicates our standards. Our refund and exchange policy is part of the service we render to our customers. We apologise for the overall service experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for raising your concerns with us. Please be advised we have referred this query to management to address, as that is not the type of service that indicates our standards. Our refund and exchange policy is part of the service we render to our customers. We apologise for the overall service experience, but we assure you concrete feedback will be given to you shortly.
Please find your reference number: ***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***