Didn't follow through
<p>I wanted to purchase an item from Edgars in Cape Gate yesterday. The item was not in store, and the assistant determined that there was one in store in Somerset West. She took my details, promising that she would immediately contact the Somerset West branch so that they can keep the item for me. She was very uncommunicative and blunt, which I didn't find professional at all. Today, something told me to call Somerset West myself, just to confirm it was done. A very friendly gentleman, Charles, informed me that nobody had called and that the item is no longer available in my size. He started calling other branches, which I really appreciate. However, I feel that the assistant in Cape Gate acted very unprofessional.</p>
To make matters worse, Charles from Somerset West just returned my call. He said that no branches in the area have the item in my size anymore. It is part of a set, and I already bought the other half. Now I have to return the item. This is really terrible.
To make matters worse, Charles from Somerset West just returned my call. He said that no branches in the area have the item in my size anymore. It is part of a set, and I already bought the other half. Now I have to return the item. This is really terrible.
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cape Gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and regarding the item that you were looking for, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cape Gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and regarding the item that you were looking for, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cape Gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and regarding the item that you were looking for, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Edgars Cape Gate management to address as our valued customer is not happy that the store staff members were unable to assist our valued customer and regarding the item that you were looking for, this is as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. We trust as we rectify our errors you trust in us will be restored.
Kind regards,
Customer Experience Team
Call Centre: ***
Best regards,
Thank you, Fathima, from Cape Gat branch for calling me. I appreciate it that you noticed the matter and the corrective action will be taken. Thank you very much.
Thank you, Fathima, from Cape Gat branch for calling me. I appreciate it that you noticed the matter and the corrective action will be taken. Thank you very much.