AS
Avinash S

1 reviews | Active since Jan 2010

28 Jul 2015, 15:01

Did not honour store promotion or Pricing

Very disappointed with the service I have received from the Fourways branch. I was in store for a special and selected the stuff but was told that the sign posted was incorrect so they could not honor the deals. I have laid a few complains since with the call center and it has still not been resolved. I was told 2 weeks back to send in the pictures of the sale post and items but the email address I was given is invalid and now no one knows who helped me. <br> I have posted this on the Facebook page and was told I would be contacted but still have not.

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Replies (1)
Edgars
Edgars's reply29 Jul 2015, 14:54
Official
Hello avisewpal,

Our attempt to contact you at 02:04 PM was unsuccessful.

Please note we have liaised with our Marketing department and they state they do their signage that way as the fleece is mentioned and then all the items that is relevant to. However, they promised to consider the wording for future promotions. We apologise for the overall experience.

Your reference number is as follows: ***/GO

If you require any further assistance, please do not hesitate to contact us on the below number.

Kind regards.
Edcon customer experience team.
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