VR
Verona R
1 reviews | Active since Sept 2010
07 Sept 2015, 11:19
Did not exchange a gift with a reciept
My husband received a gift for his birthday,a levis shirt wrapped in an edgars gift box. The shirt was tight and he wanted to exchange it for something else. the lady at the till without even listening immediately says that they cant exchange branded stuff. From my past experiences in exchanging things in edgars there is a way to determine if the item was bought from edgars by using the code on the tag. Why is this instance different. We stood in a long line only to be turned away. So what if we don't have the receipt or unable to get the receipt must we be stuck with an item of clothing that we cant use. This is not the fist incident i have had with edgars and poor customer services.
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Edgars's replyOfficial
08 Sept 2015, 11:03Hello verona206,
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn. We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, as we are not the only retail that sells these branded items. The receipt is also used to check whether the item is still within the 30 day warranty.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn. We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, as we are not the only retail that sells these branded items. The receipt is also used to check whether the item is still within the 30 day warranty.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Edgars's reply08 Sept 2015, 11:03
Official
Hello verona206,
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn. We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, as we are not the only retail that sells these branded items. The receipt is also used to check whether the item is still within the 30 day warranty.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***
Thank you for bringing this matter to our attention. Please note our refund and exchange policy is part of the service we render to our customers. Please be advised we can only refund or exchange provided that; there is a proof of purchase, the item is in its original condition and it is unworn. We understand that customers receives gifts or items are bought on their behalf. However, a proof of purchase is required to proof that the item was bought with us, as we are not the only retail that sells these branded items. The receipt is also used to check whether the item is still within the 30 day warranty.
We apologise for the overall experience.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience
***