1 reviews | Active since Sept 2016

19 Sept 2016, 15:43

Destroying my credit rating for being a loyal client!

<p>Okay. So, about 4 months ago I app**** for credit with Edgars to build up my credit score as I'm 22 and I've never had credit before. The deal was, for R5000.00 I would pay back R430.00 every month for 12 months (interest included). Last month I paid the account 5 days late due to stuff up with my bank. Today I get a call saying that my account is +- R2500.00 in arrears and that I have been taken to the credit burea. When I asked for an explanation as to how I could possibly owe that much, I was told in a very rude manner that "I can't tell you what you did, this is what the system says, you must ask customer support". I should of just gotten a Mr Price account. Be wary of these "systems".</p>

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Replies (1)
Edgars
Edgars's reply20 Sept 2016, 13:11
Official

We are so sorry to hear about your unpleasant experience concerning your account.

We have escalated your query to our accounts department to investigate with regards to your instalment rate and revert with feedback shortly.

Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.

Kind regards,
Edcon customer experience team,
***