Desperate measures MUST be planned well

<p>I opened my Edgars account when I first started earning my own salary and didn't have to use my mother's account anymore. So that's around 30 years ago now.</p> <p>So I have a deep-seated loyalty toward the business and would never wish it anything bad but I have had the most appalling experiences with them now for too long. And there've just been too many.</p> <p>I know the Online Shopping website was 1 of their attempts to revive the profitability of the Company but you cannot throw a solution at an informed and educated Public when you haven't done either your analysis nor your development and testing thoroughly.</p> <p>You cannot track your purchases online. The delivery process took 6 weeks in my case and that only after multiple email & telephonic attempts by me to get an update to 'find' the goods. My 2nd online purchase was only done because of Black Friday prices and because I didn't need the items urgently. I also chose 'click & collect' rather than 'delivery'.</p> <p>It didn't talk too long (longer than other sites but not 6 weeks) to get my notification that it was ready. I collected it the next day. This was now a month ago? I am STILL getting email notifications to say my order is ready.</p> <p>The emails I've sent telling them remains unanswered, the Customer Service phone number either doesn't get answered at all or you get cut off right after someone answers.</p> <p>I've previously complained that the staff in the store are unfriendly and ***********. This has improved slightly but they're still not great. And are generally 'invisible.</p> <p>I do very little shopping in Malls nowadays and prefer Online. Edgars is getting neither right. </p> <p>What To do?!</p>