Denied proper service

I have been supporting Edgars since a small age before i was even earning money. I have always received great service amd great products. I recently opened my own credit account and made my first purchase. Since then i have loyally paid in even more money than that was expected of me to pay to clear my account. My ID document is slightly damaged and i had lost my account card. The representitive at the counter refused to use my. ID document to give me a new card, THE SAME ID I USED IN THE SAME CONDITION TO OPEN THE ACCOUNT. I am very dissapointed in the amount of effort taken to not want to help me. Not only have you lost a customer but a good paying credit account which I will probably be cancelling. If Standard bank can use my ID for a Application for a house loan surely a replacement Edgars card should do. I was looking forward to a long standing relationship purchasing using my credit account but I cannot simply stand idle as Employees simply wipe their asses of with your good intentions.