Denied exchange of goods

<p>On 24 August 2016, I bought underwear for my wife that was sealed. On 26 August 2016, I returned it as I had bought the wrong size even without opening the case. It was then explained to me, as shown on the receipt that return of underwear is not accepted whether opened or not. My problem is not those terms and conditions, but the fact that as a male customer, the cashier did not take time to explain to me those terms and conditions. That was bad customer service that resulted in me being short-changed. I have been a loyal customer since March 2011 and paying all my dues in time. I expected better customer service. </p>