DEMO OR USED PHONE SOLD TO ME WITHOUT CONSENT

<p>On the 16-07-2016 at 13:21 I purchased a smart phone at Edgars Centurion Mall, which was presented to me without a screen plastic cover, on the the 10th day it started giving me error messages “ can’t read sim card please restart device” I thought sometime the sim card moves in the device and I try to reinsert it again but it continued until, I decided to read the terms and conditions of my warranty because it is only 2 months old.</p> <p>I was very happy that it is covered although I was not happy because a month later I bought my wife the very same phone at Wonderpark Mall and their phone was presented to me showing that its brand new, with all plastics covering the phone.</p> <p>Warranty Process: Vodacom repair shop in Pretoria they don’t repair phones with 2 IMEI NUMBERS</p> <p>1. Edgars consultants did not explain to me that their 2 sim cards phone are not covered.</p> <p>2. I called the store requested to speak to the cellphone manager, I was told she is nowhere to be found but they will check her on the floor and get back to me, they took my contacts and after 4 hours I went to the store. (Rorisang answred the phone)</p> <p>3. Jerry the CCTV guy from the control room, tried to be a manager who I am looking for but failed to explain why I was given a phone without right covering plastics.</p> <p>4. The lady on the cellphone counter asked the control to check footage for that day, he Only confirmed that the phone it was from a store room in a box, I asked if he can show me video where the plastic covering a brand new phone where removed in front of me, he did not have the proof to show me. (DIMAKATSO)</p> <p>5. I asked the store manager it took them 3 more hours to call the store manager until they called a cellphone manager (Nkoni Cosmetic Manager) who also did not tell me why my phone was not covered by plastics.</p> <p>6. I don’t have a problem if it was a demo phone or display phone if they should have explained to me, I was gonna accept or decline it. THEY FAILED TO EXPLAIN WHY ITS NOT COVERED BY PLASTICS.</p> <p>In Edgars stores is it a problem to see Store Managers.</p> <p>In Edgards Stores they can present or sell same products but present them differently, and sales rep still tries to say the phones are different some are covered some are not.</p> <p>I was trusting this store with all my heart, but after all I got from Centurion, I will cancel all my insurances, and close my account its very painful for me to use a faulty phone which was not sealed like a new one,</p> <p>Matshidiso sold the phone and Dimakatso enrolled for insurance” I complained that I cant be helped by 2 pople at a time” that’s where I was given a faulty uncovered phone.</p> <p> </p> <p>THE DAY I BOUGHT THE PHONE I WAS ASSISTED BY MATSHIDISO AND INSURANCE FOR THE CELLPHONE WAS DONE BY DIMAKATSO…. HOW CAN 2 PEOPLE SELL ONE PHONE!!!!!!!!!!!!!!!!!!JESUS.</p>