1 reviews | Active since Apr 2009
Demanding payment when it is not due!!
Hello Peter, I paid my monthly instalment to Edgars on the 7/09/2015. My account is always up to date. I received an sms today (18/09/2015) from Edgars demanding the payment that is due for October. I find this rather annoying and inappropriate for Edgars to demand payment when it is not due. I am a long standing customer with Edgars and have always paid my account on time and have an excellent credit record. It is against the Consumer Protection Act to demand payment upfront. It is disgusting to note that the Edcon Group treat its' customers in this manner!<br> I don't care if it is a batch sms sent to customers, there are rules to be followed as per the CPA before demanding payment from customers let lone charge interest for late payment!!! The finance department should come up with solutions to handle customers in accordance to their account management. I do not take lightly to being threatened when I manage my accounts well!
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
Kindly be advised that the matter has been forwarded to the accounts department to look into and assist with.
The reference for your query is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on ***.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience and discomfort caused.
Kindly be advised that the matter has been forwarded to the accounts department to look into and assist with.
The reference for your query is as follows: ***/GO
Should you require further assistance, kindly contact our accounts department on ***.
Thank you for your patience and continued support.
Kind regards,
Edcon customer experience team
***