Demanding payment or further action to be taken

I was retrenched in April 2014 but kept my Edgars installments up-to-date until December 2014. I called Edgars on 13 January (name withheld) to make arrangements for a reduced payment on my account. I was told that a notification was on my account for the next 3 months and that the agent would call me back at the end of March to check if my circumstances have changed. I asked if no legal action will be taken against me and the agent assured me that it will not happen.I received a letter on 18 February 2015, that I had to pay my account in full to prevent further debt recovery and that my account has been suspended as \a result of my lack of payment."<br> I called Edgars on 19 February to inquire why I was receiving demands for payment after making payment arrangements. The agent (name available on request) said he was not sure but that he would refer my matter to his supervisor (name withheld) who would call me back that day. to date"