Demanding payment but refusing a statement !

<p>On 8 July 2016 I asked Edgars or a mothly e-mailed account at ********** to enable me to pay them timeously, as well as track my previous payments. They responded on the same date with an automated responce, saying they will attend within 48 hours.</p> <p>On the 11 July 2016, after no further actions or responce from them, I sent a 2nd reminder. Again, an automated responce from them on the same day but with no follow-up.</p> <p> I also made a guestimated payment of R300.00 on the 11th July 2016.</p> <p>On the 13July 2016, after no further actions or responce from them, I sent a 3rd reminder. Yet again, an automated responce from them on the same day but with no follow-up.</p> <p>Then on 14 July 2016 , one Nonhlanhla Makhanya suddendly woke up with an e-mail noting that my statement is sent by mms to my phone ( I only ever received two long ago and havent made use of mms 's in ages, as it is outdated)She further asked me to advise if i wanted to get my statement via e-mail !I could not believe it since this is exactly what I have been asking her in three(3) previous mails!</p> <p>I really do believe she does not understand English.</p> <p>I advised her on the same date that YES , I DO WANT MY STATEMENTS VIA MAIL as I have been requesting for a while.</p> <p>Again, no action, so I set a second request on the 18th, and a 3rd request on the 19th 2016.</p> <p>STILL NO ACTION OR A WORD FROM THEM.</p> <p>On the 22nd July, I was mailed by one Mbali Nkosi, noting the following : "In response to your email received, please be informed that your statement has been requested and will be sent shortly".... BUT STILL NO STATEMENT !!! Unbelievable !</p> <p>On the same date , yet another person, Musa Khumalo , actually did mail me a statement but the 11th July 2016 of R300 was not reflected.</p> <p> I then waited for them to pick up the payment made so it can be refected in a subsequent statement, but nothing happened.</p> <p>On 12th Sept 2016 I sent all three persons yet another mail reminder attempting to wake them up for a responce and explaining that I need a MONTHLY STATEMENT IN ORDER TO MAKE A MONTHLY PAYMENT. Again it was followed up by two reminders on the 16th after which I gave up all hope of them ever understanding this predicament.</p> <p>I really do believe they do not understand English and are purely there to window dress and irritate customers.</p> <p>On the 16 th of September EDGARS also had the audacity to actualy send me an sms to demand money saying "Payment on your overdue Edcon Acc no. ********** ********** 02200 is due today.Regular payment will ensure that you can maintain a positive payment history.” A THINLY VEILED THREAT IF THERE EVER WAS ONE.</p> <p>I then blocked them, and decided to just give up with the lot.</p> <p>For any further PAYMENTS they are welcome to sue me, I WILL MAKE THEM WORK AND WAIT FOR ANY MONEY JUST LIKE I HAD TO REPEATEDLY ASK FOR A STATEMENT.</p>