SV
Sonja V
1 reviews | Active since Mar 2009
11 Nov 2015, 10:15
DEMANDING PAYMENT BEFORE DUE DATE
On 2 October 2015 I went into the store and made a payment, after I was advised what the amount due was. We then received a letter dated 20/10/2015 in the post demanding full payment of the account. When I contacted the number on the letter the lady told me that the full amount is now due and payable. I now again paid another R300.00 today. She disconnected the call when she could not answer my queries I had. The service is totally unacceptable!! If the balance is R830.41 how can R804.55 be due now!!!! I want a statement on the account, something we never receive, only threatening letters.
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
13 Nov 2015, 10:21Hello wimkayla,
Our attempt to contact you at 10:16 AM was unsuccessful.
We would like to apologise for the manner in which the consultant handled your query. That is certainly not the type of service that indicates our standards. Please be advised the account is not in a current state, if you require to make payment arrangement, kindly contact the collections department on ***. A private email has been sent to you to explain the current status of the account.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Our attempt to contact you at 10:16 AM was unsuccessful.
We would like to apologise for the manner in which the consultant handled your query. That is certainly not the type of service that indicates our standards. Please be advised the account is not in a current state, if you require to make payment arrangement, kindly contact the collections department on ***. A private email has been sent to you to explain the current status of the account.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply13 Nov 2015, 10:21
Official
Hello wimkayla,
Our attempt to contact you at 10:16 AM was unsuccessful.
We would like to apologise for the manner in which the consultant handled your query. That is certainly not the type of service that indicates our standards. Please be advised the account is not in a current state, if you require to make payment arrangement, kindly contact the collections department on ***. A private email has been sent to you to explain the current status of the account.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Our attempt to contact you at 10:16 AM was unsuccessful.
We would like to apologise for the manner in which the consultant handled your query. That is certainly not the type of service that indicates our standards. Please be advised the account is not in a current state, if you require to make payment arrangement, kindly contact the collections department on ***. A private email has been sent to you to explain the current status of the account.
Please find your reference number: ***/GO
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,