Delivery time

I purchased 2 pairs of shoes online on the 25th of March 2018. The turn around time given was 3 to 5 days. 14 days later I still hadn't received my shoes so I complained and I was promised a refund. Instead of a refund 22 days after I placed my order had arrived at the store. Now I find this unacceptable firstly because i had a particular need for those shoes and secondly because their plan of action never materialized if it was even noted. I've had to purchase shoes that I did not want and had to spend more than I needed to.

to top it all of the communication is beyond poor.