Delivery of online orders much longer than promised.

I placed an online order on the 15th September. My confirmation email said the order would take between 2 - 7 working days to be delivered to my chosen store.

Called the store today only to be told the order will arrive in 2 to 3 weeks. Why not be upfront about how long delivery of online orders will take?

I've spoken to a consultant at your store and this is apparently the norm. In her words "Customers are always calling to ask if the orders are here, saying the email said 2 to 7 days but it normally take around 2 to 3 weeks".