Delivery not received 21 days later
<p>Placed on order online on the 28 March for an outfit needed on the 7 April for wedding and to date no order recieved nor explanation for the delay.</p> <p>I have been to the Red Square Mall of Africa over 3 times and my order is not there.</p> <p> </p> <p>Based on the inconvinience I'd like a refund on my order as I refuse to waste my petrol by driving there any more.</p> <p> </p> <p>Edgards online promises delivery betweeb 2 - 5 working days so they say.</p> <p> </p> <p>Order number : ********** 81</p>
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
We sincerely apologize for the inconvenience caused. Kindly be advised that we have escalated the matter to the E-commerce Online team regarding the order that you are tracking, they will action and revert back to you with feedback. Please find the below reference number for your email ***/GO. We apologize again for the frustrations incurred. Do not hesitate to contact us on ***.
Kind regards,
Customer Experience Team
Call Centre: ***.
Please note that none of the team refered above made contact with me as per your response.
I will not be contacting you any further nor wasting my petrol to check up on an order that I know longer require due to delays from your side.
Your Service Delivery is highly dissappointing...
Please note that none of the team refered above made contact with me as per your response.
I will not be contacting you any further nor wasting my petrol to check up on an order that I know longer require due to delays from your side.
Your Service Delivery is highly dissappointing...
So as at 28 April 2017, 14h20 to be exact my order has still not been delivered to Red Square Mall of Africa. The Consultants do not know where the order could be.
EDGARS PLEASE ADVISE ON WAY FORWARD AS YOUR NEGLEGENCE AND LACK OF FOLLOW UP IS FRUSTRATING ME....
I REFUSE TO BE TREATED LIKE THIS....TOTALLY UNACCEPTABLE.
So as at 28 April 2017, 14h20 to be exact my order has still not been delivered to Red Square Mall of Africa. The Consultants do not know where the order could be.
EDGARS PLEASE ADVISE ON WAY FORWARD AS YOUR NEGLEGENCE AND LACK OF FOLLOW UP IS FRUSTRATING ME....
I REFUSE TO BE TREATED LIKE THIS....TOTALLY UNACCEPTABLE.