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cynthia M
1 reviews | Active since Jun 2015
21 Sept 2015, 10:26
Delaying to repair mycellphone
i bought a phone at Edgars fourways mall 2 months go i used it for few weeks and it just shut down, i took it back and they told me they will send it for repair i should check after 4 weeks i called after 5 weeks and they told me is not back from repair i should wait another two weeks.after two weeks i went to the shop and they told that the phone is still in the shop the courier delayed to pick it up i should check again after 2 weeks every time when i call them they saythe phone is not back they don't even check.please help me get my phone or my money back! because i bought this phone to use it not to be stuck in repairs for weeks.
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Edgars's replyOfficial
21 Sept 2015, 11:36Hello mabasoc,
Our attempt to contact you at 11:30 AM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address, as the repair has been taking longer than expected. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Our attempt to contact you at 11:30 AM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address, as the repair has been taking longer than expected. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Edgars's reply21 Sept 2015, 11:36
Official
Hello mabasoc,
Our attempt to contact you at 11:30 AM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address, as the repair has been taking longer than expected. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***
Our attempt to contact you at 11:30 AM was unsuccessful.
It is with great displeasure to hear of the overall experience. That is certainly not the type of service that indicates our standards. Please note we have referred this matter to the store manager to address, as the repair has been taking longer than expected. The store manager will be in contact with you shortly.
The reference number for your query is: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number.
Kind regards
Edcon customer experience
***