SP
Sanmarie P
1 reviews | Active since Feb 2013
20 Aug 2015, 11:43
Delay in Credit Card Refund
I have placed 2 orders from Red Square online on 28 July 2015. I cancelled one of these orders - still waiting for the refund.<br> <br> I have phoned Red Square about 10 times and e-mailed them 3 times without anyone getting back to me.<br> <br> The operator looks on the system and says that they will have to get the cancellations department to phone me back. No one has done so and it is pointless in phoning again and again.
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Edgars's replyOfficial
24 Aug 2015, 09:52Hello Sannas,
It is with great displeasure to hear that you haven't been refunded. That is certainly not the type if service that indicates our standards. Please be advised we have referred this query to the red square manager to address as it has been prolonging. We assure you concrete feedback will be given to you shortly. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't been refunded. That is certainly not the type if service that indicates our standards. Please be advised we have referred this query to the red square manager to address as it has been prolonging. We assure you concrete feedback will be given to you shortly. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
Edgars's reply24 Aug 2015, 09:52
Official
Hello Sannas,
It is with great displeasure to hear that you haven't been refunded. That is certainly not the type if service that indicates our standards. Please be advised we have referred this query to the red square manager to address as it has been prolonging. We assure you concrete feedback will be given to you shortly. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***
It is with great displeasure to hear that you haven't been refunded. That is certainly not the type if service that indicates our standards. Please be advised we have referred this query to the red square manager to address as it has been prolonging. We assure you concrete feedback will be given to you shortly. We assure you all concerns raised on this query will be addressed.
Please find your reference number: ***/GO
If you ever need to speak to us, please do not hesitate to contact us on the below number
Kind regards.
Edcon customer experience team.
***