1 reviews | Active since Dec 2015
DE*****ING OF SENIOR CITIZEN CUSTOMERS
There are three unauthorised ********** transactions off my mother's (who is 77 years old) account for the month of February 2016. As I handle all her financial affairs, I contacted the Edgars Travel Desk this morning and received no assistance from the consultants. Only a promise that ELROY will call be back. According to the consultants (Shevon and Elzette) Mr Elroy is the ONLY PERSON IN SOUTH AFRICA that can answer my questions regarding the irregular transactions. Needless to say, he is not returning my calls! <br> <br> My mom is complaining that she is being harassed by the Edgars consultants who only speak English. She confirms that she does not understand what they are saying to her. I recommended that she puts the phone down in future if the call is from Edgars. Shame on you Edgars for deducting R156.77 without authorisation from my moms account this month for PURCHASE GOOD TASTE TRAVEL AND EVE??? Edgars, stop targeting senior citizens with the ******* you sell. Elroy has my contact details. He better call me back.....
We have addressed this matter with our third party telesales company to insure this will not happen again. We must apologise for the inconvenience and frustration caused to you.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
We have addressed this matter with our third party telesales company to insure this will not happen again. We must apologise for the inconvenience and frustration caused to you.
It is feedback from customer like you that will insure we maintain the high level of service that is expected of us. Your will be receiving direct feedback from the telesales management team shortly.
Your reference number is ***/GO. Should you require further assistance please do not hesitate to contact us on ***and quote your reference number.
Kind regards,
Edcon customer experience team,
***
