NM
Nombongo M

1 reviews | Active since Feb 2015

20 Feb 2016, 15:41

Deformation of character

Today my sister Singatha Dokoda went to Edgars Sometset west in capetown looking to buy a Mango dress. When she got there she also wanted a blazer but it was not on the floor so she asked a sales consultant and was told that a manager would get it for her at the stock room. She waited as the person was out of the store at that moment. She left to go to YDE to buy another dress and was back at Edgars again. As she was waiting she decided to ask a sales lady at the fitting room to change into her work clothes as she as running late which she was alowed to do. Security came to enquire about what was happening which she explained. On her way out of the store because the person with the store room key was still not back, my sister was stopped and told not to leave the store and go to the control room. She explained that she was late for work and that they can serch her bag or check the cameras. She then left and went to take a taxi. The same security guard haf followed her and ridiculed her in public calling her a ***** and threatening to beat her up. She then gave then her bag and asked that they search her right there which they refused and instead dragged her and strangled her to t

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Replies (2)
Edgars
Edgars's reply23 Feb 2016, 09:29
Official
Hello nsmzendana,

Kindly note we tried contacting you telephonically at about 09:11 but could not reach. (Left a voice message).

Thank you for taking the time in reporting your sister overall service experience at our Edgars Somerset Mall store.

This incident is rather disturbing and totally against our standards and level of service that we render to all our customer.

Please be advised that the query is referred to the stores management team and the regional manager to address. Concrete feedback will be communicated to you shortly once this matter has been reviewed.

Please find below reference number for this query:
***/GO

Should you need any further assistance please do not hesitate to contact us on the number below.

Kind regards, Customer Experience Team.
Call Centre: ***
NM
Nombongo M's update22 Mar 2018, 14:22
Reviewer Update
Just so you know: Edgars decided to give my sister R800 voucher as a way of saying sorry which she declined. As we speak she has never set foot in that town and has left the cape.