MB
Maleshwane B
1 reviews | Active since Jan 2015
17 Apr 2017, 19:45
Defects
<p>I bought a bra set and a set of matching panties. A few weeks later the bra was showing defects.it had elastic coming off and the lining was separating from the outer part. I have brought this to your buyers attention and she has just responded but did nothing more in this regard. Poor customer service I tell you. I'm sitting here with a terrible looking bra i cannot wear and I paid for it. Please advice on what else should I do?</p>
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Replies (2)
Edgars's replyOfficial
18 Apr 2017, 13:52We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the quality of the bra that you purchased at Mall of Africa, as promised over the phone the store will liaise with the correct department and advise further on way forward. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply18 Apr 2017, 13:52
Official
We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the quality of the bra that you purchased at Mall of Africa, as promised over the phone the store will liaise with the correct department and advise further on way forward. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
18 Apr 2017, 13:52We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the quality of the bra that you purchased at Mall of Africa, as promised over the phone the store will liaise with the correct department and advise further on way forward. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply18 Apr 2017, 13:52
Official
We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the quality of the bra that you purchased at Mall of Africa, as promised over the phone the store will liaise with the correct department and advise further on way forward. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,