Defective sunglasses from sunglass hut Edgar's gateway

The lady Jenna at your sunglass department, was very unhelpful, rude, she has no ethics of being a manager for that counter, so un professional to call other superiors in presents of a customer and tries to make the customer has if I was lying to her about the purchase of the ray ban sunglasses which is defective. Before me taking the sunglasses to the store I did my homework first by checking the policy and procedures of the sunglass hut. Not everyone can remember actually dates, and not everyone keeps receipts unless you know for sure that you are purchasing a quality product. My sunglasses was purchased under 2 years and your warranty states bring in your defective sunglasses and we will gladly replace or give you a credit note on the most recent price of your product. I was not happy with her service as manager she needs more training how to deal with customers and there queries. Why do you guys put up policy that you can't keep to it. Please I will appreciate it if you could help me. I don't want any money back all I want is for you guys to relook at the quality of your product that you are selling to customers which is not fair for each pair I paid over R2500 and that's alot of money, I'm asking for you to look at the defective and you will definitely exchange it for me after looking at it. And maybe speak to the supplier to change whatever is wrong so in future you will not have this issue. My contact number is ***