Defective POLO takkies that Edgars refuses to take accountability for.

We returned a pair of takkies bought in December 2023 which is unbearable to wear over a long period of time o the store on the 16 ebruary 2024, therefore making us believe that this pair of takkies is surely defective. We were referred to Cindy who we were told is the Sandton Edgars store Manager. We explained the problem to Cindy who then took the takkies to the back and returned about 20 minutes later to inform us that there seems to be no problem with the takkies. I asked how it was tested, she says they put their fingers in the takkies to check, I then informed her that a proper test should be done on the takkies for which she agreed she will keep them and call us the next day. No call, no feedback since then. We went into the store yesterday 16 February 2024, but Cindy was not on duty. One of the managers then called Cindy and I was given the phone to discuss the matter with Cindy. She promised to call us today as she had not received any feedback from the buyers according to yesterday's call. I have now attempted to call the SANDTON EDGARS'S BRANCH using the listed number *** but there is no answer. We are being given the run around regarding this defective pair of takkies, the unhelpfulness and lack of accountability is disgusting to say the least.