Defective perfume bottle

Problem: Defective perfume bottle I bought a bottle of Olympia perfume from Edgars Centurion, on 22 April 2018. I paid roundabout R900. After I opened the bottle the nozzle and bottle was wet, and it looked like some of the perfume leaked from the bottle. I could not take the bottle back immediately because I don’t live in Centurion, and I had to be at work early the next morning (in Mpumalanga Secunda). I left the bottle with my friend so that he could return it as soon as he had time to do so. He went to Edgars early this week to return the item. The consultant informed him that they cannot replace the perfume as it looked like it’s been used. They took his number and informed him that someone will get back to him as soon as they’ve been able to investigate the situation further. I’ve purchased numerous bottles of perfumes from Edgars in the last couple of years. Never once have I returned a perfume before. Surely my relationship history with this retailer should be an indication that I’m only asking for what is fair, and not trying to return something that I’ve used (that I did not even have in my possession to use). I’m not asking for a freebie or a refund. I’m merely asking for a product that is not defective. This is an expensive bottle of perfume and it is certainly not unreasonable to ask for a replacement. As a consumers I am entitled to goods that is free of any defects and of acceptable quality. I have a right to receive goods in working order. I've always been satisfied with Edgar's services, but I feel that this matter has been handled in an unprofessional manner and without any tact.