LV
Lizette V
1 reviews | Active since Mar 2015
11 Jul 2015, 22:21
Default shoes
I bought shoes for my son at Edgars. The next day when he came to visit and put on the shoes he saw marks that looked like dirt on the one shoe. I used a wet cloth to try and clean it but it did not want to come off so I took it back to Edgars. They then told me the shoe on side was wet and \someone"bleached it and then refused to replace them. I explained that we thought it was dirt and tried to wipe it off. I was then told they do not take back items if they can not resell them. I demanded it to be changed as that is how I bought them. The manageress then said they have good quality control and it was impossible that I bought the shoes like that. Why the heck will I buy shoes"
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Edgars's replyOfficial
14 Jul 2015, 13:01Hello Zhaar,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and unworn, and it is still within 30 days.
Please be advised if the item does not have a quality defect, we will not be able to
take it back as it is not in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and unworn, and it is still within 30 days.
Please be advised if the item does not have a quality defect, we will not be able to
take it back as it is not in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,
Edgars's reply14 Jul 2015, 13:01
Official
Hello Zhaar,
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and unworn, and it is still within 30 days.
Please be advised if the item does not have a quality defect, we will not be able to
take it back as it is not in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for raising your apprehensions with us. Please be advised our refund and exchange policy is part of the service we render to our customers. We only refund or exchange provided that there is a proof of purchase, the item is in its original condition and unworn, and it is still within 30 days.
Please be advised if the item does not have a quality defect, we will not be able to
take it back as it is not in a resalable condition. We apologise for the overall experience.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Best regards,