1 reviews | Active since Oct 2017
Defamation of character
I have visited edgars in gateway mall today. I have purchased a shoe and a sissy boy jean this morning. I have been at the mall from around 9. I went back into edgars at around 3.30pm to look for dresses and tried on 3 dresses and another size of the exact same sissy boy jean as I did not try on the jean that i have purchased in the morning. Somehow my error the two jeans got mixed up when I went to try on the jean so I hanged back the wrong jean which did not have a tag so when I walked out the shop the sensor beeped. I was called aside by the security and he went to check footage. I waited in there security room and I was absolutely offended by the way the store manager Rajesh and another lady which accompanied him treated me and addressed the situation. It was an unintentional error I am only human. This error of mine did not cause any loss to the company. Their footage clearly shows them that I have hung back all the items that I have tried including the jeans(which was the one I paid for) but I was still treated like a *****. I am not stupid to leave a huge tag on my garment and walk out I would obviously check or remove it if I was a *****. Kindly address this matter with your staff as this is unacceptable behaviour for such a well known company this will definately cause a major loss of clients unfortunately undoubtedly you guys have lost yet another client due to your poor customer service. I will definately take this up as I do not appreciate the manner in which the situation was addressed once I get feedback from your store and ***** department.
We have escalated the complaint to the Edgars Gateway management to address as our valued customer is not happy that the security sensor went off due to the tag that was not removed and this resulted on our valued customer being treated like a ********. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Edgars Gateway management to address as our valued customer is not happy that the security sensor went off due to the tag that was not removed and this resulted on our valued customer being treated like a ********. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
