1 reviews | Active since Jan 2015
Defamation of Character
Yesterday Afternoon I went to Edgars in Clearwater to purchase a few items, before I went to Edgars I first bought a HDMI cable at HiFi corp. After I paid the security stopped me and said I must follow him, they placed me in a tiny room and I waited more than 30 minutes for a manager to show up. Apparently they thought the HDMI cable was a perfume I was carrying. All they can say is they are sorry, I told them sorry is not going to cut it!<br> <br> Instead of just checking what the item is and ask for my slip (You don't even sell that item!!), you embarrassed me in front of I don't know how many people, locked me in a tiny room supervising me by security making me feel like a ********!!!!!<br> <br> I have been a client for more than 10 years and this is how you treat your loyal clients? I would highly suggest someone from head office contacts me, this is absolutely a solid case of Defamation of Character and I will be taking this further. <br> <br> If I do not get a response within 48 hours, I will get my lawyers involved, no one should stand for this kind of treatment!<br> <br> Awaiting your urgent response,<br> <br> Werner<br> <br>
As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the security.
I assure you we have raised all concerns with our regional manager as this was certainly not intended to happen upon any of our loyal customers. You will be receiving further communication shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
As per our telephonic conversation we must apologise for the unpleasant experience in store with regards to the security.
I assure you we have raised all concerns with our regional manager as this was certainly not intended to happen upon any of our loyal customers. You will be receiving further communication shortly.
Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
