HF
Hayley F
1 reviews | Active since Dec 2010
12 Aug 2015, 16:12
Deduction of Edgars Club Benefit
I called your head office from your Greenstone Edgars branch on 24 July because i didn't authorise an Edgars Club Benefit of R55 per month. The consultant confirmed it would be deducted from March. I checked my statement now and i have been charged for it again end July! And no deduction of the total amount. Firstly, i was never called to ask if i wanted it. The problem is you just add things to my account and hope i don't notice. This better be reversed immediately. As soon as i have paid off my account i will be closing it. I have had nothing but problems with you as a company. You have forgotten why you started in the first place and what customer service is about.
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Replies (1)Edgars's replyOfficial
14 Aug 2015, 09:23Hello Hayz,
Thank you for bringing this matter to our attention. In response to your recent communication regarding the deductions on your account, please be advised Edgars Club VIP membership has been cancelled and the amount debited was reversed.
We apologise for the inconvenience and frustrations caused. But be reassured because we take such matters seriously and we assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. In response to your recent communication regarding the deductions on your account, please be advised Edgars Club VIP membership has been cancelled and the amount debited was reversed.
We apologise for the inconvenience and frustrations caused. But be reassured because we take such matters seriously and we assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Edgars's reply14 Aug 2015, 09:23
Official
Hello Hayz,
Thank you for bringing this matter to our attention. In response to your recent communication regarding the deductions on your account, please be advised Edgars Club VIP membership has been cancelled and the amount debited was reversed.
We apologise for the inconvenience and frustrations caused. But be reassured because we take such matters seriously and we assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
Thank you for bringing this matter to our attention. In response to your recent communication regarding the deductions on your account, please be advised Edgars Club VIP membership has been cancelled and the amount debited was reversed.
We apologise for the inconvenience and frustrations caused. But be reassured because we take such matters seriously and we assure you measures will be taken to avoid the re-occurrence of this nature
Please find your reference number: ***/GO
If you require any further assistance, kindly contact the accounts department on ***
Kind regards.
Edcon customer experience team.
***
