MM
Mareli M
1 reviews | Active since Jul 2014
27 Jul 2017, 20:01
Decline account
<p>How long does it take to open an account?</p> <p>20min?-LIES 7 DAYS later still NOT a word!<br />Does Edgars phone you with an update? NO<br />After 7 days, I go into store AGAIN, since nobody bothers to phone me back, to be informed that account is declined due to unaffordability. I have a GREAT credit record & can definitely afford it! I don't even care for the account, I just wanted the club card since I like going to the movies!!! So I asked Edgars shelly beach to show me what they have submitted as there is clearly a mistake, but apparently they can't! !!<br />No updates, No service!<br />Wasting my time (40min in store, since it "only takes 20min)<br />Wasting my airtime (5 calls, 0 response)<br />Wasting my petrol (going instore for nothing)<br /> Do I even want this account?!</p> <p>I would like sthandiwe AND sassa (service leader) from shelly beach branch to apologise for bad service and not getting back to me.</p> <p>I would like Edgars to explain why I can't supposedly afford this AND then take action against whoever put my info in wrong on the system (sthandiwe) / declined my application.</p> <p>Then I would like to know how they are going to keep me as a client! Maybe Sassa should pay for my movie tickets!!!</p>
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Replies (2)
Edgars's replyOfficial
28 Jul 2017, 09:39We have escalated the complaint to the C.NA Secunda management to address with regards to the overall poor service that you experienced in store when you visited to open an account. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly as you stated that you need an apology. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply28 Jul 2017, 09:39
Official
We have escalated the complaint to the C.NA Secunda management to address with regards to the overall poor service that you experienced in store when you visited to open an account. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly as you stated that you need an apology. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
28 Jul 2017, 09:41We have escalated the complaint to the C.NA Secunda management to address with regards to the overall poor service that you experienced in store when you visited to open an account. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly as you stated that you need an apology. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply28 Jul 2017, 09:41
Official
We have escalated the complaint to the C.NA Secunda management to address with regards to the overall poor service that you experienced in store when you visited to open an account. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly as you stated that you need an apology. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,