AO
Ameerah O
1 reviews | Active since Feb 2011
19 Nov 2015, 08:15
Deceiving and ********* sales
I purchased a Mango pants during your last sale.There was only one in the sale section. A month later when I wore the pants for the first time I realised one leg was faded.<br> This explained why only this item was on sale and NOBODY TOLD ME at the store. I paid R460 for a damaged pants!!!!<br> <br> I want my money back.<br> Disgusting and deceiving that Edgars sells damaged goods under false pretenses.
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Edgars's replyOfficial
21 Nov 2015, 14:37Hello Rambo33,
Thank you for bringing this matter to our attention. We apologise for the overall experience. Please take the pants to the store with a receipt and it will be booked for quality assessment. Edcon prides itself in selling quality clothing, and it is with great displeasure to hear that the Mango pants have a defect. Our quality assessment team will give feedback after the quality check has been done.
Please find your reference number:***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We apologise for the overall experience. Please take the pants to the store with a receipt and it will be booked for quality assessment. Edcon prides itself in selling quality clothing, and it is with great displeasure to hear that the Mango pants have a defect. Our quality assessment team will give feedback after the quality check has been done.
Please find your reference number:***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Edgars's reply21 Nov 2015, 14:37
Official
Hello Rambo33,
Thank you for bringing this matter to our attention. We apologise for the overall experience. Please take the pants to the store with a receipt and it will be booked for quality assessment. Edcon prides itself in selling quality clothing, and it is with great displeasure to hear that the Mango pants have a defect. Our quality assessment team will give feedback after the quality check has been done.
Please find your reference number:***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Thank you for bringing this matter to our attention. We apologise for the overall experience. Please take the pants to the store with a receipt and it will be booked for quality assessment. Edcon prides itself in selling quality clothing, and it is with great displeasure to hear that the Mango pants have a defect. Our quality assessment team will give feedback after the quality check has been done.
Please find your reference number:***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***