Deceived customer
<p>I laybyed 2 Pairs of boots on the 4/04/2017 AT EDGARS MAPONYA MALL which were size 3, the reason laybyed it was because size 3 is very scares, yesterday the 28th I went to pay off my shoes i didnt bother to check the boots i mean they were put away, when i got to my place to my surprise the the 2 pairs are a size 4, im very angry i need the a refund or i get the correct size*** ********** 539</p> <p>laybye SV ********** 452</p> <p>ITEM ********** 0 BROWN BLOCK HEEL R499.95</p> <p> ********** 8 DARK TAUPE SIDE SLIT R399.95</p> <p> </p> <p>Paid off R519.92</p>
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Replies (2)
Edgars's replyOfficial
30 Jun 2017, 13:39We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the incorrect sizes received when you collected your lay bye items . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Jun 2017, 13:39
Official
We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the incorrect sizes received when you collected your lay bye items . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's replyOfficial
30 Jun 2017, 13:40We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the incorrect sizes received when you collected your lay bye items . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
Edgars's reply30 Jun 2017, 13:40
Official
We have escalated the complaint to the Edgars Maponya mall management to address as our valued customer is not happy with the incorrect sizes received when you collected your lay bye items . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,