AM
Ayanda M

1 reviews | Active since Nov 2013

25 Nov 2015, 15:21

********* Sale Prices

To whom it may concern, <br> <br> After having queued for more than 20min at Edgars Sale Shop this afternoon, only to find out there is a problem with their pricing. The price that was on the item stated a reduced amount which when I had to get to the till the item is not on Sale. <br> <br> The manager of the branch couldnt correct the price because she said they having the problem. <br> <br> My question to Edgars Sale Shop, why are you decieving customers? Had I not noticed why the item is costing so high where as there is a Sale price on it, I would have paid for the original price. <br> <br> Why is Edgars making it as if there is a Sale on their items only to find out there is not, what makes me angry is the QUE i had to stand for more than 20min only to find out there is no sale????<br> <br> ITEM code is SKU***2?????<br> <br> Your response to this is highly appreciated as you have already waisted my time on this.<br> <br> Regards,<br> Ayanda

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Replies (1)
Edgars
Edgars's reply26 Nov 2015, 12:46
Official
Hello amkanda12,

Our attempt to contact you at 12:41 PM but we couldn't reach you.

Thank you for bringing this matter to our attention. We can imagine the frustration and inconvenience caused, and for that we sincerely apologise. Please note we have referred this query to the store manager to address. The store manager will review and revert with feedback.

Please find your reference number: ***/GO

Should you need any further assistance, please do not hesitate to call on the number below.

Kind regards,
Customer Experience Team.
Call Centre: ***