CM
Candice Manilal-Ismail
1 reviews | Active since Aug 2014
11 Jun 2020, 14:33
********* Behavior
Firstly i placed an order on the 1st of May , delivery conditions were 3 weeks , however delivery only tool place on the 9th of June . And thats not the cause of my frustration , after that long agonizing wait , i open my package to find 3 items short . I was never previously informed by Edgars that there would be items missing . I only found this out after checking the Invoice included in the box . Edgars when i can i expect my refund for the items that were never fulfilled ? i really dont have the patience to wait another month .
Helpful (0)
Replies (1)0
Replies (1)
Edgars's replyOfficial
16 Jun 2020, 16:48Good day Candice M,
Thank you for your post.
Kindly be advised that your refund has been processed and should reflect on account with 3-7 working days depending on your bank.
Our sincere apologies for any inconvenience caused.
Your reference number is ***/GO.
Regard's
Edgar's Customer Experience Team.
Thank you for your post.
Kindly be advised that your refund has been processed and should reflect on account with 3-7 working days depending on your bank.
Our sincere apologies for any inconvenience caused.
Your reference number is ***/GO.
Regard's
Edgar's Customer Experience Team.
Best regards,
Edgars's reply16 Jun 2020, 16:48
Official
Good day Candice M,
Thank you for your post.
Kindly be advised that your refund has been processed and should reflect on account with 3-7 working days depending on your bank.
Our sincere apologies for any inconvenience caused.
Your reference number is ***/GO.
Regard's
Edgar's Customer Experience Team.
Thank you for your post.
Kindly be advised that your refund has been processed and should reflect on account with 3-7 working days depending on your bank.
Our sincere apologies for any inconvenience caused.
Your reference number is ***/GO.
Regard's
Edgar's Customer Experience Team.
Best regards,