Deceased’s account was never closed.

My father passed away on the 14th of June and in July we went to the Edgars Secunda Store to go and report his death and have the account closed. To our surprise it’s September and the matter was never attended to. The documents that were required were never fowarded as required. They were placed in a file and left unattanded while the account keeps on getting in areas cause as a family we were under the impression that the account was closed as we requested but was never.