MG
Megan G
1 reviews | Active since May 2013
20 Jul 2015, 12:35
Debt collection for an account that is in good sta
I received a call from a debt collection company ***) regarding my outstanding debt on my Edgars account. <br> <br> My debt on my account is R 11 as at today. I have always paid more than the balance due. The lady refused to give me further information unles i provided my identity number. I question why should i provide this as i have seen my last statement and find it ludicrous that I receive such a call.<br> <br> The account has been open since 1995. This call just asks the question as to whether i i should remain a customer of Edgars. Given the media releases about Edcon, they should be doing everything to retain their customers.<br> <br> Absolutely pathethic.<br> <br> Regards<br> Megan
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Edgars's replyOfficial
22 Jul 2015, 08:36Hello Bluez,
Thank you for notifying us of the unpleasant call you received. Please be advised your account is up to date and it's not in arrears. We will refer this matter to the collections department to investigate as our agents do not require an ID number when they are collecting. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant call you received. Please be advised your account is up to date and it's not in arrears. We will refer this matter to the collections department to investigate as our agents do not require an ID number when they are collecting. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Edgars's reply22 Jul 2015, 08:36
Official
Hello Bluez,
Thank you for notifying us of the unpleasant call you received. Please be advised your account is up to date and it's not in arrears. We will refer this matter to the collections department to investigate as our agents do not require an ID number when they are collecting. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***
Thank you for notifying us of the unpleasant call you received. Please be advised your account is up to date and it's not in arrears. We will refer this matter to the collections department to investigate as our agents do not require an ID number when they are collecting. We apologise for the overall experience, but we assure you measures will be taken to avoid the re-occurrence of this nature.
Please find your reference number: ***/GO
If you require any further assistance, please do not hesitate to contact us on the below number.
Kind regards.
Edcon customer experience team.
***