Debit order - data captured but not activated

I opened an account with edgars in december with edgars. I specifically went into the store to enquire about a debit order to be taken off my account to which they called the neccesary people from the store to make arrangements. I spoke to a lady and she captured all of my information and tild me yhe debit order had been activated. I went to edgars again as I realised the debit order did not come off to which I got a reply, \oh they have captured my information but they have not activated the debit order. My payment was now obviously late and that reflects badly on my credit record. Was the woman taking my details just too useless to activate my debit order or just didnt give a ****. I am very angry about thia as I took accounts out specifically to build up a good credit rating and now edgars staff have messed that up for me. I find this completely unacceptable that I need to suffer now because edgars employees cannot do their job properly. If this matter is not sorted out within a few days I will take to every social network etc and bad mouth edgars about their pathetic service and make sure everybody knows what a bunch of clowns they are. Useless."