DEBIT CARD DEDUCTION - NO GOODS - KOLONNADE EDGARS IS A NIGHTMARE

On 13th January 2019 I bought items at Edgards Kolonnade. I got a message from my stating stating that the funds had been debited against my savings account. The Edgars POS system printed a slip stating "EFT system is offline". The cashier refused to give me the goods, stating that the funds will be back in my account "immediately". I asked for the Manager, who was, in my opinion, never trained in customer service and her and the cashier found the matter "funny". Nthabiseng then concluded the conversation with I should leave without any goods and the money would be back in my account "shortly" - I am still waiting!!!

I will be referring the matter to the Ombudsman as this is blatant theft or another means of "*****ing" from customers. Whereby the customer pays for items and leaves the shop without any goods - but the goods are indeed paid for - wonder who pockets those goods?

I left the store without the goods and still am short of almost R700.00. I have sent several emails to their customer relations e-mail address to no avail.

All the details have been sent through on several different occasions.