Dear Edgars: You've been cancelled.

On the 23rd July 2020, after desperately trying to get hold of a signature fragrance in Cape Town, I ended up calling the Sandton branch, since I always buy there when I'm in JHB. I spoke to Hazel,who confirmed they have it in stock, but won't be able to courier it, which I gladly said, I'd arrange my own courier, they should just allow me to pay for the perfume. She promised to revert to me the next morning with the plan of action, no sign of that! I called their branch, no answer, called customer service, their customer experience division, spoke to one of their managers, the gentleman assured me he'll escalate the matter and cc me in in the email, still no show. The sheer lack of professionalism and honesty, in such dire tines when their business is sinking, who says no to new business from a loyal customer, in cash, mind you? I think it makes sense now, judged on their despicable conduct, sheer disregard for their employer and basic business practice, why retaining loyal clients became such a feat! The people representing the principles and beliefs what Edgard should, or rather, was supposed to stand for, clearly see nothing wrong with misleading and dismissing their clients, which indicates a clear sign of "biting the hand that feeds you ". The lack of leadership on the manager's part is really unbecoming and disheartening to me, while the manner in which Hazel was misleading me, speaks volumes of her character and integrity, or rather, lack thereof.