Dear Edgars Customer Service Team, I am writing to express my disappointment with the Lay-by policy at your Centurion store

Dear Edgars Customer Service Team, I am writing to express my disappointment with the Lay-by policy at your Centurion store. On [date], I initiated a Lay-by plan for [item(s)] and was provided with a receipt. However, when I attempted to collect my item(s) on 27/11/2024, I was informed that I needed to present my identification document in addition to the receipt. Unfortunately, this requirement was not communicated to me at the time of initiating the Lay-by plan. I kindly request that your store staff ensure that customers are fully informed of all requirements and conditions associated with Lay-by plans, including any necessary documentation. I appreciate your attention to this matter, and I look forward to a resolution. My contact details are *** I need to collected the lay-by today my daughter is going home and these are Christmas clothes