1 reviews | Active since Sept 2016

25 Jul 2017, 11:16

Deaf Administrators and False Advertising

<p>I've been a customer of Edgars for 10 years holding an account. Every month with my monthly statement you tell i have a credit limit increase and to apply in store. I've app**** for the increase numerous times only to be told that it's my affordability which is declining. Which is a load of bulls, as i can close that account with you today and then you can come talk to me about affordability. Plus your administrators need to really pay closer attention when changing or updating a customers address. Still you have my address incorrect. Sort oit credit department or say cheers to a 10 year old customer.</p>

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Replies (2)
Edgars
Edgars's reply26 Jul 2017, 08:56
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the credit increase query . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edgars
Edgars's reply26 Jul 2017, 08:56
Official

Kindly furnish us your account or ID number so that we may liaise with the accounts team regarding the credit increase query . Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,