1 reviews | Active since Sept 2016

25 Jul 2017, 11:19

Deaf Administrators and False Advertising

<p>I've been a customer of Edgars for 10 years holding an account. Every month with my monthly statement you tell i have a credit limit increase and to apply in store. I've app**** for the increase numerous times only to be told that it's my affordability which is declining. Which is a load of bulls, as i can close that account with you today and then you can come talk to me about affordability. Plus your administrators need to really pay closer attention when changing or updating a customers address. Still you have my address incorrect. Sort oit credit department or say cheers to a 10 year old customer.</p>

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Replies (1)
Edgars
Edgars's reply26 Jul 2017, 09:15
Official

We have received your concerns and apologise for the inconvenience caused by the matter. Kindly note that as per the query with ref no ***/GO , the accounts team the matter has been actioned and resolved.

Kind regards,

Customer Experience Team

Call Centre: ***.