rM
rhenah M
1 reviews | Active since Oct 2014
24 Jul 2016, 15:33
Daytime *******
<p>My acxount balance was r200 when i ordered 2 phones online worth combined R230 and i had reached my cresit limit. On the 27th i paid R800 against my acc to decrease my debt buy my statement miraculously says i owe edcon R3600. How did we mive from my credit limit of R2500 to R3600? so the R800 i paid increased my debt instead of reducing? By the way i never bought anything at CNA Menyln.</p>
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Replies (4)rM
rhenah M's updateReviewer Update
24 Jul 2016, 15:51You billed me twice for phones i ordered when I asked for only 2 phones both worth R2200 but u billed me another R1400 As per statement. Please explain what the R1400 is for, who were those goods worth R1400 delivered to And signed for by? Please email the signed delivery note of the R1400 to my email address. If its not my signature please please iam not paying for it And will ask for legal action.
rM
rhenah M's update24 Jul 2016, 15:51
Reviewer Update
You billed me twice for phones i ordered when I asked for only 2 phones both worth R2200 but u billed me another R1400 As per statement. Please explain what the R1400 is for, who were those goods worth R1400 delivered to And signed for by? Please email the signed delivery note of the R1400 to my email address. If its not my signature please please iam not paying for it And will ask for legal action.
Edgars's replyOfficial
26 Jul 2016, 08:28Thank you for bringing this matter to our attention. Please be advised as per investigations two online orders were placed and therefore were charged for both orders.
The one order has been cancelled and a request for a refund has been submitted to our online department. Your reference number is ********** 109/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply26 Jul 2016, 08:28
Official
Thank you for bringing this matter to our attention. Please be advised as per investigations two online orders were placed and therefore were charged for both orders.
The one order has been cancelled and a request for a refund has been submitted to our online department. Your reference number is ********** 109/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's replyOfficial
26 Jul 2016, 08:29Thank you for bringing this matter to our attention. Please be advised as per investigations two online orders were placed and therefore were charged for both orders.
The one order has been cancelled and a request for a refund has been submitted to our online department. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
Edgars's reply26 Jul 2016, 08:29
Official
Thank you for bringing this matter to our attention. Please be advised as per investigations two online orders were placed and therefore were charged for both orders.
The one order has been cancelled and a request for a refund has been submitted to our online department. Your reference number is ***/GO.
Kind regards,
Edcon customer experience team,
***
Best regards,
rM
rhenah M's updateReviewer Update
26 Jul 2016, 12:52Well funny enough the i cancelled the second order online and phoned in to make sure it is cancelled. Even got a call after my delivery to confirm the cancellation of second order.
Your system is not telling you cancelled an order but can tell you i place an order then maybe you need hire new IT techinicians to redesign your online ordering system. there is no amount of "apologies for the inconvience" is going to fix my credit rating that all this mess has caused. I have proof that cancelled the other online order and multiple calls (which you are welcome to check, isnt it your calls are recorded?or probably not!) to your call centre from me on the day i made that error by mistake to ensure it is cancelled.
Because of your terrible, unreliable service you have lost a very loyal customer, i play auditor at work enough and don't have time to do your jobs for you's. Talk about ***********!
rM
rhenah M's update26 Jul 2016, 12:52
Reviewer Update
Well funny enough the i cancelled the second order online and phoned in to make sure it is cancelled. Even got a call after my delivery to confirm the cancellation of second order.
Your system is not telling you cancelled an order but can tell you i place an order then maybe you need hire new IT techinicians to redesign your online ordering system. there is no amount of "apologies for the inconvience" is going to fix my credit rating that all this mess has caused. I have proof that cancelled the other online order and multiple calls (which you are welcome to check, isnt it your calls are recorded?or probably not!) to your call centre from me on the day i made that error by mistake to ensure it is cancelled.
Because of your terrible, unreliable service you have lost a very loyal customer, i play auditor at work enough and don't have time to do your jobs for you's. Talk about ***********!