**************** - Unknowingly, Incorrectly Billed
<p>Since opening my my account, someone has put me up as an Edgars Club member and I have been billed since.</p> <p><br />After my shock notice to this, I went into a store in January 2016 and proclaimed that I DO NOT want to be part of ANY additional services that Edgars offers. After going in to client services, I have spoken to the relevant parties over the phone and they assured me that I have been removed as per my request.</p> <p> </p> <p>Now only to see YET AGAIN being billed for Edgars Club membership. I am NOT going to pay any excess of additional services.</p> <p> </p> <p>After mailing the accounts depatrement, it has been more than seven days and no one has gotten back to me regarding the issue at hand. </p> <p> </p> <p>YET ANOTHER CLEAR SIGN HOW EDGARS BLATANTLY *****S FROM CLIENTS!!!</p>
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Edgars's replyOfficial
17 Sept 2016, 10:59Pardon our late response to your email.
In response to the above concerns, we hereby confirm that the Edgars Club VIP membership has been cancelled and a reversal has been conducted as requested. The information will reflect on your next statement dated 07/10/16. Please accept our sincere apology for any frustrations occurred due to this incident.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edgars's reply17 Sept 2016, 10:59
Official
Pardon our late response to your email.
In response to the above concerns, we hereby confirm that the Edgars Club VIP membership has been cancelled and a reversal has been conducted as requested. The information will reflect on your next statement dated 07/10/16. Please accept our sincere apology for any frustrations occurred due to this incident.
Please find below reference number for the below query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,