**************** in installments and available credit

<p>My name is Nwabisa Ntsiko ID No: ********** 031084. I have an account at Edgars with account number ********** ********** 54139. My instalment for the mentioned account for the month of September was R148 and then the following month which was for October my instalment increased to R382 and there were no purchases on the account and that was a difference of R 234 and my available credit also decreased from R1100 to R899 without any valid reasons. I then pulled an online account statement and found there were charges on my account that I didn’t know about and neither did the Edgars employees in Bellville. The first charge was for Absa Service Fee R33.44, Insurance Plan R 81.44, Insurance Plan R 122.99 all adding to the total of R 237.87. I went to Edgars in Bellville on Friday 28 October 2016 and we called the Head Office and spoke to Nokuphiwa who advised she will have those charges reversed as they should not be there. She provided a Reference Number: ********** 55. I went back again today on 02 November 2016 to my surprise the charges have suddenly disappeared but the instalment is still the same R382. We called the head office again and the agent that answered the phone could not explain what happened and she got irritated, I the requested to speak to her manager and she put me on hold for more than 20 minutes and then she dropped the call only to find out that she made a not on the system saying she explained to me and resolved my query which was not the case. I am really disappointed with the service that I am getting from Edgars.</p>